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 Log into our official website www.atlantishotels.com.

You will find several rates available. Please take into account that for each one of these rates special conditions may apply depending on the season, anticipation and/ or room type you choose:

1- WEB RATE:
1. Your reservation is guaranteed with the credit card details you provided.
2. The booking can be canceled without incurring into a cancellation fee until deadline as indicated in step two of the process prior to booking, where the deadline date without cancellation fee is clearly indicated, as well as the applicable fee in case of cancellation beyond the appointed deadline.
3. In case of cancellation or no show beyond the deadline the cancellation fee will be charged.

2- NON REFUNDABLE RATE:
1. The total cost of the reservation will be charged on your credit card at the moment of processing the confirmation.
2. In the event of unprocessed payment, the reservation will immediately be canceled.
3. If you cancel, modify or do not show up a 100% cancellation fee will be charged.
4. This reservation does not accept changes of room types, travel dates and/ or room occupants. This means the booking cannot be changed in any way.
5. A refund of the payed amount cannot be made for any reason whatsoever.

Atlantis Hotels & Resorts has a fidelity program. To have access to these special rates you must first register in the program (more information is given in  HOW CAN I BECOME A MEMBER OF MYATLANTIS?).

3- MY ATLANTIS RATE:
1. Your reservation is guaranteed with the credit card information that you have provided.
2. This fee can be canceled without expenses until the deadline indicated in step two of the process prior to formalizing your reservation, where you are informed of the exact cancellation deadline without charges and the exact amount of the cancellation fee beyond the deadline.
3. If you cancel after the deadline or you do not show up at check-in on the day of your arrival (no show), cancellation fees will be charged.

4- MY ATLANTIS NON REFUNDABLE RATE:
1. The total cost of the reservation will be charged on your credit card at the moment of processing the confirmation.
2. In the event of unprocessed payment, the reservation will immediately be canceled.
3. If you cancel, modify or do not show up a 100% cancellation fee will be charged.
4. This reservation does not accept changes of room types, travel dates and/ or room occupants. This means the booking cannot be changed in any way.
​5. A refund of the payed amount cannot be made for any reason whatsoever.

Please always check the terms and conditions of your reservation in the confirmation document of your reservation.

1. If your rate is "WEB RATE" or "MY ATLANTIS RATE" and you need to modify a reservation that has already been confirmed, you must contact directly with our Reservation Department to make the corresponding changes. If there is availability for the new dates, our Reservation Department will modify your reservation immediately informing you of any possible supplement that may exist.

To cancel a reservation made through www.atlantishotels.com you can access "Your Reservation" at the top right of www.atlantishotels.com and then proceed to cancel.

Remember to check the confirmation document for the cancellation policies and the deadline to do it without penalty.

2. If your rate is a "NON-REFUNDABLE RATE" or "MY ATLANTIS NON-REFUNDABLE RATE", you cannot modify or cancel your reservation as indicated in the confirmation document of your reservation.

See the conditions of your rate in question no. 1.

WEB RATE AND MY ATLANTIS RATE:
Payment is made in cash or by credit card (Visa or Mastercard) at the hotel reception on the day of your arrival during check-in.

NO REFUNDABLE RATE AND MY ATLANTIS NON REFUNDABLE RATE:
Payment is made at the time of booking by credit card (Visa or MasterCard) If you have chosen the "Non-Refundable Rate", your bank will make the corresponding change in currency.

See the conditions of your rate in question no. 1.

*IMPORTANT: The hotel rates are in Euros. The hotel is not responsible for the currency exchange policy of your bank.

My Atlantis

f you would like to become a member of our fidelity program My Atlantis and benefit from all advantages you need to register your membership request.

Click on My Atlantis and introduce the required data in the registration form.

 

Once you are registered you will receive in your email the access data to your My Atlantis account and you will be able to enjoy all exclusive benefits of our loyalty program.

To access your My Atlantis account go to the official website www.atlantishotels.com and at the top right click on the My Atlantis icon and start your session with your email and password:

If you have forgotten your password, you can request a new one and it will be sent automatically to your email.

Please note that the amounts specified in the selected currency are for information only, and payments are always made in the local currency of the hotel.
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